my name is***** am a computer expert with 17 years of experience and will help you as good as I can. I am sorry to hear about that problem, this is a SCAM unfortunately. May I remotely connect to your computer, so that I can directly analyze what they did to your computer and get rid of any malware and backdoors that they might have installed? This is a very safe option too because JustAnswer is an A+ accredited business with the BBB, you will be watching your screen and we will chat there as well so that you will always know what I will be doing next while fixing the problem.
Should you not be interested in this option and would like to solve the problem via this text-based chat instead, just let me know.
Please type in the box below, then click on the "Send" button to send me your reply.
Thanks for your patience and best regards,