How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Josh Your Own Question

Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 16878
Experience:  5 years as Network Admin, 10+ years of IT support
50836188
Type Your Computer Question Here...
Josh is online now
A new question is answered every 9 seconds

Dose not except pictures from i phone galaxy s7, toshiba

Customer Question

dose not except pictures from i phone galaxy s7
JA: What kind of computer do you have?
Customer: toshiba satelite lab top , it did before
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: my mouse dont start unless i restart comp
Submitted: 1 month ago.
Category: Computer
Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

Can you explain your issue in more detail?

Customer: replied 1 month ago.
i did before send pictures to comp so to print out
Expert:  Josh replied 1 month ago.

Which type of phone? You mentioned "iPhone Galaxy s7" which are two separate phones.

Customer: replied 1 month ago.
ok
Expert:  Josh replied 1 month ago.

Which type of phone? You mentioned "iPhone Galaxy s7" which are two separate phones.

Customer: replied 1 month ago.
galaxy s7
Expert:  Josh replied 1 month ago.

Take a look here: https://www.verizonwireless.com/support/knowledge-base-203776/

On your phone, you might have to select the option shown in the image on the page.

Expert:  Josh replied 1 month ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  Josh replied 1 month ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.