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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I haven't used skype since Sep 18 2011, is my acct dead...my

Customer Question

I haven't used skype since Sep 18 2011, is my acct dead...my pass word was nephews 3
JA: Have you contacted anyone about your account?
Customer: no. just you
JA: Have you installed any updates recently?
Customer: for skype?
JA: Anything else you want the computer expert to know before I connect you?
Customer: its a new 2 in 1 and I am tech challenged
Submitted: 5 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 5 months ago.

Hi,

I'm sorry about the issue. What happens when you use your Skype account now?

Is the Skype program installed on your computer?

Have you tried anything?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 5 months ago.

Please stay with me on this web page. What's the make / model of your computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,