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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I JUST BOUGHT A NEW MACBOOK Pro and can't find out on your

Customer Question

I JUST BOUGHT A NEW MACBOOK Pro and can't find out on your web site how to authorize it so I can use it to search and for my gmail account'.
JA: How long have you had this issue with your Gmail account?
Customer: I bought the computer yesterday and have been unable to attach it to my account.
JA: Have you installed any updates recently?
Customer: I said: :I bought the computer yesterday. It has a new operating system and I am sure plenty of updates.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Hope that will do it. I also want to view my gmail emails in my Mail account as I did before.
Submitted: 16 days ago.
Category: Computer
Expert:  Cris replied 16 days ago.

Hi there, I am Cris and will be glad to assist you.

Do you have access to your Gmail account? Meaning are you able to sign in with the correct email and password ***** Gmail.com?

Customer: replied 16 days ago.
Not from my new computer
Expert:  Cris replied 16 days ago.

Have you tried to reset the password?

Customer: replied 16 days ago.
No. Will not give you access.
Customer: replied 16 days ago.
I said no
Expert:  Cris replied 16 days ago.

No to what?

Customer: replied 16 days ago.
The password ***** ***** I can access with my iPhone but not my new computer.
Expert:  Cris replied 16 days ago.

Again, on your new computer have you gone to Gmail.com and entered the email and password ***** in successfully?

If you answer no, then that means you do not know your password. On your iPhone the the password ***** ***** so you don't enter every time. Same thing on your old Mac under the mail application.

If you don't know your password ***** will need to reset then you can update it on your iPhone or any other devices..

Expert:  Cris replied 16 days ago.

Did you reset your Gmail password? Or would you like for me to provide you the link?