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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Cannot download printer driver from HP. Keep getting error

Customer Question

Cannot download printer driver from HP. Keep getting error 0x8007078a. Printer worked up until 2 weeks ago, thing something changed when Microsoft Win 10 update was applied around Dec 15.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: Window 10, the free one downloaded last year. Dell Inspiron, Ultrabook
JA: Have you installed any updates recently?
Customer: I think the last was mid December and my computer/printer interface quit about that time
JA: Anything else you want the computer expert to know before I connect you?
Customer: Not really, I tried multiple time to download driver fro HP but ge same message every time error 0x8007078a
Submitted: 1 month ago.
Category: Computer
Expert:  Kamil Anwar replied 1 month ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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