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Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
I'm sorry about the issue, What is the model and brand of your computer? also what Operating system you are using ?
Hello. My name is*****'m sorry that you lost contact with the other expert. I received your request for remote assistance and have excepted. Would you like to connect now, or wait until the morning? I did not want to call you too late at night.