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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My dreaded kindle seems to be locked

Customer Question

My dreaded kindle seems to be locked
Submitted: 12 days ago.
Category: Computer
Expert:  Randy Computer Tech replied 12 days ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

To unlock and reset your Kindle, Paperwhite or Fire:

1. On a Kindle Fire (any model) attempt to enter a password—any string of characters will do—five times in a row. After the fifth failed attempt, you’ll be prompted to reset the Fire without having to go through the menus as described above.

2. On a regular Kindle, Kindle Touch or Paperwhite, reset your Kindle by entering “111222777″ as the parental controls / screen lock password.

Expert:  Randy Computer Tech replied 12 days ago.

did that work for you?