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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I don't know now to retrieve deleted emails that have

Customer Question

I don't know now to retrieve deleted emails that have "disappeared."
JA: Just to clarify, what email service provider are you using?
Customer: MSN
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: Wdos 10, hp tower and monitor. I'm 76 yrs old and really don't know what I am doing
JA: When did you purchase your HP? What troubleshooting have you tried?
Customer: I go into my deleted emails to retrieve one that was there on Dec. 24 and now it is gone. I cannot locate a file icon, or trash or recycle. The computer is about 2 yrs old, I got it from Best Buy and Windows 10 was not available so it had wdos 8 on it and we upgraded thru msn to wdos 10
JA: Anything else you want the computer expert to know before I connect you?
Customer: Not that I know!
Submitted: 4 months ago.
Category: Computer
Expert:  Kamil Anwar replied 4 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks