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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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It,s our HP printer. We can,t open to print cartrages to

Customer Question

It,s our HP printer. We can,t open to print cartrages to install new black print cartrage.
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: Sorry, it,s a Brother work smart series.
JA: Have you installed any updates recently?
Customer: I think Thomas took care of that recently on a visit at our home, at that time he said all was good.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Not that I know of.
Submitted: 3 months ago.
Category: Computer
Expert:  Byron replied 3 months ago.

Hi. My name is***** you for your question and the opportunity to assist. With a Brother model number it's

a little difficult to guide you. Please take a look at the attachment below. Does your model have a cartridge door like

in the attachment? This is an example for the following printers

MFC-J460DW

MFC-J480DW

MFC-J485DW

MFC-J680DW

MFC-J880DW

MFC-J885DW

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