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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Sorry for my englis, i am french speaking. can't change my

Customer Question

Sorry for my englis, i am french speaking. can't change my password
JA: When did you last reset your username and password?
Customer: When I buy my PC last year
JA: Have you installed any updates recently?
Customer: 2-3 month
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Computer
Customer: replied 4 months ago.
I don't understand. I tough that this was the HP support for
custumer
Expert:  Martin replied 4 months ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

When did the problem start?

May I start a remote session so I can take a look at the problem and solve it for you now?

Please reply using the box below.

Regards,
Martin