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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 8947
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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New turbotax program will not run. Computer says cannot

Customer Question

New turbotax program will not run. Computer says cannot reconnect Z:to\\\utility\utility
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Gateway nv59c
JA: Have you installed any updates recently?
Customer: not sure
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer
Expert:  Robert M. replied 1 month ago.

Hi, I'm Robert and I'll be helping you with your computer question.

Expert:  Robert M. replied 1 month ago.

that sounds like you have installed it wrong or are trying to run an older version

Z drive is a network drive that not many people have.

I would uninstall it and re install it again using all of the default values

if you have a firewall or anti virus try turning those off.