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Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 16311
Experience:  CISCO certified, Microsoft proficient, computing expert.
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My son has an account with spotify but he cannot access it

Customer Question

Hello my son has an account with spotify but he cannot access it because he forgot the old email address and passwo
JA: Just to clarify, what email service provider are you using for this account?
Customer: Not so sure could have been optus or telstra. The email address was***@******.***, that was the old email
JA: Have you installed any updates recently?
Customer: No can't log on to spotify. It's been awhile didn't know how to contactspotify but payments are still co ing out off his account
JA: Anything else you want the computer expert to know before I connect you?
Customer: At the moment no just want to be able to listen to music
Submitted: 13 days ago.
Category: Computer
Expert:  Pete replied 13 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 13 days ago.

Can he try launching Spotify from a Facebook play link?

For example try https://www.facebook.com/music/song/Video-Killed-The-Radio-Star/400622862530

This should then provide him with his username so that he can recover the account.

Expert:  Pete replied 9 days ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.