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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My computer ASUS Model C300M notebook PC stopped dead,

Customer Question

My computer ASUS Model C300M notebook PC stopped dead, frozen on an email page. The cursor does not work. I disconnected the power cord; I took it off WiFi for 20 minutes. It will not shut down, does not react to anything.
JA: Just to clarify, what's the exact model of your Asus? And what operating system are you running?
Customer: The back of the computer says Model C300M; it's a chromebook, with android?
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: It has a remote mouse as well as a pad; neither works now. It stopped in the middle of a message being typed.
Submitted: 19 days ago.
Category: Computer
Expert:  Byron replied 19 days ago.

Hi. My name is***** firmly hold down the power button until all the lights

go out and you hear the laptop shut off. It should take about 4 - 5 seconds.

Once it turns off after a few seconds turn it back on.

Let me know the result please.

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