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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Have lost my aol contacts email list on PC with Windows 10.

Customer Question

Have lost my aol contacts email list on PC with Windows 10. Still available on iphone and ipad. How can I recover it? Tried checking deleted files and recycle bin. Also reset computer to an earlier date.....no luck.
JA: How long have you had this issue with your A.O.L. account?
Customer: Happened a couple of days ago. I was trying to set up a group setting and kept getting an error message. I then tried to delete what I had already set up and apparently this led to the problem.
JA: Have you installed any updates recently?
Customer: No, don't think so.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 12 days ago.
Category: Computer
Expert:  technicalcat replied 12 days ago.

Hello, and thank you for using this service.
I will help you now.

On your PC, do you check your mail with a browser such as Internet Explorer (blue E icon) , firefox , or chrome, or do you use a mail client such as Outlook or Windows (Live) mail?

Customer: replied 11 days ago.
chrome
Expert:  technicalcat replied 11 days ago.

A remote connection would be the fastest and easiest way to fix this problem for you. I received your request, but there was a payment failure. I don't work in billing, but you can usually resolve this by using a different payment method (card).