I'm sorry about the issue. Does it show a name or username at the password ***** login screen?Does it also show an email address at the password ***** login screen?
Is it okay to reset the computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
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- If that does not work, please try:
- Do you see a menu / the Troubleshooting option when trying any of the solutions above?
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