How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I WAS SPEAKING WITH SOMEONE AND WE GOT DISCONNECTED. I PAID

Customer Question

HELLO I WAS SPEAKING WITH SOMEONE AND WE GOT DISCONNECTED. I PAID THE 5 DOLLARS ALREADY. MY COMPUTER WILL NOT PLAY ANY DVDS.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: acer aspire E 15 E5 57335IA
JA: Have you installed any updates recently?
Customer: NO
JA: Anything else you want the computer expert to know before I connect you?
Customer: DO YOU NEED THE SERIAL NUMBER?
Submitted: 2 months ago.
Category: Computer
Expert:  Lorenz Vauck replied 2 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.

Can you please first let me know if you have been able to plays DVD on it before?

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck