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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.
What is the make and model number of the phone?
If you have set a PIN number on the phone but you have forgotten it, then it isn't possible to get the PIN number unless you have written it down somewhere.
The phone will need to be reset to get it working again.
Resetting the phone will wipe anything you have stored on it, as a safety precaution.
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To do the factory reset:
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Let me know if you need anything else at all and I'll be happy to help :)Pete.
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