I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.
Can you please first let me know what the exact model of that hard drive is?
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Thanks for your patience and best regards,
Thank you, ***** ***** an USB hard drive?
What is it please? eSata?
Because according to SimpleTech, it is USB 2.0.
And you connect it via USB, is that correct?
Thank you. Did it ever work before and does it work right now at another computer? Because those drives do need no drivers...
Yes, if it does not work on the other computer either, then it is defective, unfortunately :-( The controller most likely died. It would make sense to buy a new drive in that case. Do you need the data that is currently on the drive?
I see, you could also try to buy a new empty external hard drive enclosure, possibly only the controller of the external enclosure is damaged and you can then simply put the hard drive into the new enclosure and access the data again. Should I look something up for you?
Hehe, that is the good old trick, right? But, this does not sound very healthy though. What I´d do, now that you can access it, is to backup ALL the files on the drive to another location, because chances are high that it might not turn on once again... Do you need help with that or do you know how to do that?
Yes, perfect, just copy everything over, chances are high that the drive will really fail completely later on, if it already acts like that. Is there anything else I can do for you please? Was I able to help you?
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Thank you very much and best regards,