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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am trying to change my pass, having trouble, desk top,

Customer Question

i am trying to change my pass ward , having trouble
JA: What kind of computer do you have?
Customer: desk top
JA: Have you installed any updates recently?
Customer: acer
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer
Expert:  Lorenz Vauck replied 1 month ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.

Can you please first let me know which password ***** are trying to change (e.g. for your Windows login, for your Email, etc. ?)

Please reply in the box below (there are no additional costs associated with this, you can reply as often as you wish).

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 1 month ago.
my e mail passord
Expert:  Lorenz Vauck replied 1 month ago.

Thank you. Who is your email provider please and what exact problem are you having with changing the password?

Customer: replied 1 month ago.
hot mail
Expert:  Lorenz Vauck replied 1 month ago.

Thanks. What is the exact issue you are having when trying to change the password?

Customer: replied 1 month ago.
when i went to the page that they want me to send a security code i am entering my e mail adress, but i am not geting any e mail
Customer: replied 1 month ago.
hello
Expert:  Lorenz Vauck replied 1 month ago.

Thank you, ***** ***** tried to get that code via phone instead or did you not have any phone number added to that Hotmail account?

Customer: replied 1 month ago.
i got a code via phone, but its not taking the code
Expert:  Lorenz Vauck replied 1 month ago.

What is it telling you, that the code is wrong?

Customer: replied 1 month ago.
the code i got via phone was 4 digit, hotmail is asking for 6 digit code
Customer: replied 1 month ago.
helloo
Expert:  Lorenz Vauck replied 1 month ago.

That is strange indeed, but in that case, I don´t really know what else you could do and will have to "opt out" for another expert that might be able to help you with this instead. You will receive a reply here, should another expert decide to help you.

Thank you very much,

Lorenz

Customer: replied 1 month ago.
you cant healp me
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. I'm another tech; I will help you with this.

Can you please confirm the last 4 digits of your phone number?

Can you please confirm your full email address?

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
9098***@******.***
Customer: replied 1 month ago.
hi
Expert:  Viet - Computer Tech replied 1 month ago.

Thank you. Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Richard replied 1 month ago.

Hi there

Do you still need assistance with this?

Please let me know

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