I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.
Can you please first let me know which password ***** are trying to change (e.g. for your Windows login, for your Email, etc. ?)
Please reply in the box below (there are no additional costs associated with this, you can reply as often as you wish).
Thanks for your patience and best regards,
Thank you. Who is your email provider please and what exact problem are you having with changing the password?
Thanks. What is the exact issue you are having when trying to change the password?
Thank you, ***** ***** tried to get that code via phone instead or did you not have any phone number added to that Hotmail account?
What is it telling you, that the code is wrong?
That is strange indeed, but in that case, I don´t really know what else you could do and will have to "opt out" for another expert that might be able to help you with this instead. You will receive a reply here, should another expert decide to help you.
Thank you very much,
I'm sorry about the issue. I'm another tech; I will help you with this.
Can you please confirm the last 4 digits of your phone number?
Can you please confirm your full email address?
Please reply at the box below. Thank you,
Thank you. Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Do you still need assistance with this?
Please let me know