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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Battery dosent charge, asus lapyop, no, no

Customer Question

battery dosent charge
JA: What kind of computer do you have?
Customer: asus lapyop
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Computer
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

A battery charging issue can be multiple things --

Have you tried using a different wall outlet?

Have you tried a different charging cable?

Customer: replied 2 months ago.
it only works when pluged in to any outlet
Customer: replied 2 months ago.
the charging indicator shows red with an occasionaly blink of green
Customer: replied 2 months ago.
when unplugged the laptop shuts off
Customer: replied 2 months ago.
I believe it needs the battery replaced
Customer: replied 2 months ago.
what do you think
Customer: replied 2 months ago.
hello are you here josh
Customer: replied 2 months ago.
am I doing something wrong can we talk on the telephone
Customer: replied 2 months ago.
if this isn't working I want my money back
Expert:  Josh replied 2 months ago.

I apologize -- I was not alerted that you replied.

A battery replacement is an option.

Have you tried using a different wall outlet?

Have you tried a different charging cable?

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