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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 8959
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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I am trying to update credit card for Kindle purchase and

Customer Question

I am trying to update credit card for Kindle purchase and copied and pasted but it didn't work - can't remember password ***** can you please help
JA: When did you last reset your username and password?
Customer: probably at least 3 - 4 years ago
JA: Have you installed any updates recently?
Customer: No, I usually buy from my Kindle direct so don't go to computer
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, only that I am a bit of a novice with the computer !!
Submitted: 2 months ago.
Category: Computer
Expert:  Robert M. replied 2 months ago.

Hi, I'm Robert and I'll be helping you with your computer question.

Expert:  Robert M. replied 2 months ago.

the kindle would probably be using your amazon account.

and most likely a gmail address for the id

if you put that email address in this page

https://www.amazon.com/ap/forgotpassword?openid.pape.max_auth_age=0&openid.return_to=https%3A%2F%2Fwww.amazon.com%2Fgp%2Fyourstore%2Fhome%3Fie%3DUTF8%26action%3Dsign-out%26path%3D%252Fgp%252Fyourstore%252Fhome%26ref_%3Dsignout%26signIn%3D1%26useRedirectOnSuccess%3D1&prevRID=9FY5W7T89MH6ZJV6DN0D&openid.identity=http%3A%2F%2Fspecs.openid.net%2Fauth%2F2.0%2Fidentifier_select&openid.assoc_handle=usflex&openid.mode=checkid_setup&openid.ns.pape=http%3A%2F%2Fspecs.openid.net%2Fextensions%2Fpape%2F1.0&openid.claimed_id=http%3A%2F%2Fspecs.openid.net%2Fauth%2F2.0%2Fidentifier_select&pageId=usflex&openid.ns=http%3A%2F%2Fspecs.openid.net%2Fauth%2F2.0

it should send you a reset link