How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I am unable to download the new version of Skype because the

Customer Question

Hi Andy
JA: What kind of computer do you have?
Customer: I am unable to download the new version of Skype because the old version 7.03 won't unhook
JA: Have you installed any updates recently?
Customer: nope I tried to several times in the last 3 days
JA: Anything else you want the computer expert to know before I connect you?
Customer: the error version is(###) ###-####Ok now how much does this cost?
JA: I'm not sure of the exact price, but there's only a $5 deposit. The rest of the price information will be on the page I send you to.
Customer: Fatal error # 1603
Submitted: 5 months ago.
Category: Computer
Expert:  Cody replied 5 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 5 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?