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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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It comes on but the touch screen doesn't move, Toshiba

Customer Question

it comes on but the touch screen doesn't move
JA: What kind of computer do you have?
Customer: Toshiba laptop
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: I put it away for the last few months
Submitted: 13 days ago.
Category: Computer
Expert:  IT Miro replied 13 days ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 13 days ago.

To better assist you with this problem, please type here your Toshiba laptop model, and let me know if Windows 10 is installed on it or another Windows version?

Type your reply below.

Thanks,
IT Miro

Customer: replied 13 days ago.
no windows
8
Customer: replied 13 days ago.
it isn't turned on
Customer: replied 13 days ago.
how can you connect I am on another pc
Expert:  IT Miro replied 13 days ago.

I can only connect to computers that are turned on and can access the Internet.

Expert:  IT Miro replied 13 days ago.

Are you able to turn it on and connect it to the Internet?

Expert:  IT Miro replied 13 days ago.

Secure Remote Assistance is optional. We can continue via this chat if you prefer. Let me know if you can start the laptop and does Windows 8 load?

Expert:  IT Miro replied 9 days ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro