Hello! My name is*****I am a certified computer professional who will assist you.
To better assist you with this problem, please type here your Toshiba laptop model, and let me know if Windows 10 is installed on it or another Windows version?Type your reply below.Thanks,IT Miro
I can only connect to computers that are turned on and can access the Internet.
Are you able to turn it on and connect it to the Internet?
Secure Remote Assistance is optional. We can continue via this chat if you prefer. Let me know if you can start the laptop and does Windows 8 load?
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro