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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I lost my Microsoft password. I tried the online reset, but

Customer Question

I lost my Microsoft password. I tried the online reset, but I don't have info needed. My account is old. I have changed credit cards over the years. I need access to my account. How do I get a password?
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: My computer is a Dell XPS 8100. I am using Windows 10
JA: Have you installed any updates recently?
Customer: Windows 10 was installed free. If any updates they were scheduled or done by Geek Squad
JA: Anything else you want the computer expert to know before I connect you?
Customer: Only that I need a password. I have been using Windows Live e-mail which expires in a week.
Submitted: 4 months ago.
Category: Computer
Expert:  IT Miro replied 4 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 4 months ago.

I will do my best to check for all possible options for you to regain access to your e-mail account and will let you know what to do. Please type your Microsoft account e-mail address here so that I can check it.

Thanks,
IT Miro

Expert:  IT Miro replied 4 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro