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Would you be able to give me the serial number of it please?
Can you press the power button in for 4 seconds and then press it 4 times.
The hold in for 30 seconds.
Hi there and welcome
Do you still need assistance with this?
Please let me know
Can you hold the power button in and then insert and remove the power cable (while connected to power) quickly up to 10 times then release the power
Tell me if at all it comes on during this please.
It is the invertor for the screen that has faulted and will need to be replaced
I am really sorry about this and you are going to have to return the surface to have this done. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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