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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am at y witts end. I just purchased a new computer. I am

Customer Question

I am at y witts end. I just purchased a new computer. I am going crazy because I can log into my MSN account. I have used password ***** ages and I keep having to jump all these hoops in order to get a new password. Why so difficult?
JA: Have you contacted anyone about your account?
Customer: like who ? NO PHONE NUMBER TO CALL.
JA: Have you installed any updates recently?
Customer: I WENT FROM A 7 TO A 10 WITH MY NEW COMPUTER
JA: Anything else you want the computer expert to know before I connect you?
Customer: i JUST WANT TO GET INTO MY msn account. I need to get a pass word.
Submitted: 2 months ago.
Category: Computer
Expert:  Lorenz Vauck replied 2 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.

May I remotely connect to your computer, so that we can walk through it together and hopefully recover your account? This is a very safe option too because JustAnswer is an A+ accredited business with the BBB, you will be watching your screen and we will chat there as well so that you will always know what I will be doing next while fixing the problem.
Should you not be interested in this option and would like to solve the problem via this text-based chat instead, just let me know.

Please reply in the box below (there are no additional costs associated with this, you can reply as often as you wish).

Thanks for your patience and best regards,

Lorenz Vauck

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