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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 8941
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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I have a HP Officejet 4620 I recently had my wireless

Customer Question

I have a HP Officejet 4620 I recently had my wireless upgraded by xfinity. Now my printer isn't able to print anything from my computer. I have the SSId for the new xfinity router. Can you help me set up my printer?
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: Product NO. CZ152A MAC OS X Version 10.6.8
JA: Have you installed any updates recently?
Customer: Yes I think I have updated all that I can
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Computer
Expert:  Robert M. replied 1 month ago.

Hi, I'm Robert and I'll be helping you with your computer question.

Expert:  Robert M. replied 1 month ago.

the problem is that they probably gave you a new router.

the printer was connected to the old router and is not yet connected to the new one.

You have to go through the original setup the same way that you did when you installed it the first time

with that printer it means running the install program

putting the usb cable on when asked to

then removing it when asked to.

as on this page

http://support.hp.com/us-en/document/c03161978

i can remote in to help you if you are willing to pay a little bit extra