How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Is there a way to retrieve deleted e-mail that has been

Customer Question

Is there a way to retrieve deleted e-mail that has been empted from the trash bin?
JA: Just to clarify, what email service provider are you using?
Customer: bellsouth,net
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: Thats it
Submitted: 1 month ago.
Category: Computer
Expert:  Lorenz Vauck replied 1 month ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.

Can you please first let me know which email program you are using or do you access your emails via the bellsouth website only?

Please reply in the box below (there are no additional costs associated with this, you can reply as often as you wish).

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 1 month ago.
I call up thru firefox
Customer: replied 1 month ago.
I have 2 e-mail another thru
Customer: replied 1 month ago.
Both going thru firefox to get to their home page
Customer: replied 1 month ago.
The account I want to retrieve the mail from is my late wife's the e-mail address is***@******.***, and charter,net
Customer: replied 1 month ago.
are you there?
Expert:  Lorenz Vauck replied 1 month ago.

Yes, I am here, sorry for the delay, I needed to do some research. Bellsouth should be using Yahoo as their backend provider, when you login into your bellsouth email via Firefox, do you see any mention of Yahoo somewhere? Just want to clarify....

Customer: replied 1 month ago.
Expert:  Lorenz Vauck replied 1 month ago.

Thanks. And you do need to recover emails from both, Bellsouth and Charter?

Customer: replied 1 month ago.
only bellsouth
Expert:  Lorenz Vauck replied 1 month ago.

OK, what we could try is to submit a so-called "Restore Request" to Yahoo (which host your Bellsouth account). But it is not guaranteed that they can retrieve the emails you´ve deleted. How many days ago did you delete them?

Customer: replied 1 month ago.
From 2011-2015
Expert:  Lorenz Vauck replied 1 month ago.

Yes, thank you, ***** ***** have you deleted those (how many days ago)? I suppose you did delete them all at once?

Customer: replied 1 month ago.
No! one at a time back to 2011 each day till12015, so the were deleted separately over that time period.
Expert:  Lorenz Vauck replied 1 month ago.

OK, I am sorry to tell you that, but in my opinion there then is no way to recover them at all. Often they can recover them if they have been deleted less than 30 days ago, but if they have been deleted within years, they cannot be recovered... If you wish though, I can get a second expert in for a second opinion (but I doubt they will tell you anything different). Please let me know....

Customer: replied 1 month ago.
Thanks for your opinion, lets just drop it.
Expert:  Lorenz Vauck replied 1 month ago.

You are welcome, I am forwarding you to another expert, just to make sure you get the best service possible.

Thanks again and best regards,


Related Computer Questions