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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I cant connect to WiFi on my Chrome. Think I need to change

Customer Question

I cant connect to WiFi on my Chrome. Think I need to change passwords. I have many here and none work.
JA: When did you last reset your username and password?
Customer: Fo Wi Fi, I dont know
JA: Have you installed any updates recently?
Customer: Not to the Chrome
JA: Anything else you want the computer expert to know before I connect you?
Customer: No. My phone WiFi works. Not sure about the Amazon Fire Tablet.
Submitted: 2 months ago.
Category: Computer
Expert:  IT Miro replied 2 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 2 months ago.

In order to connect to a WiFi network, you need to know its password. Do you know the password ***** your WiFi network?

Type your reply below.

Thanks,

IT Miro

Customer: replied 2 months ago.
No. Did you read my question?
Customer: replied 2 months ago.
I need to reset the password.
Expert:  IT Miro replied 2 months ago.

I read your question. Do you have any other computer connected to your WiFi network?

Customer: replied 2 months ago.
Can you do that or do I need to be speaking with AT&T
Customer: replied 2 months ago.
Have you gone to lunch?
Expert:  IT Miro replied 2 months ago.

I am still here. I can assist you, but you first need to answer my question:

Do you have any other computer connected to your WiFi network?

Customer: replied 2 months ago.
my phone and desktop
Customer: replied 2 months ago.
an HP eprinter
Expert:  IT Miro replied 2 months ago.

Thanks for the information! The WiFi password ***** ***** in the router settings. There is a way to access the router using a computer to see what the password ***** I can do that for you over a secure remote assistance. Let me know if you would like that.

Expert:  IT Miro replied 2 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

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