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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My husband received a call from an individual supposedly

Customer Question

My husband received a call from an individual supposedly working for a company connected to Microsoft and was told that our computer antivirus protection was not working. That our computer was open for hacking and this individual was able to tell this by a light on his website. He wanted to walk my husband through how to correct this situation. I personally feel this is an attempt to hack our computer, but wanted to check if this was actually a legitimate call.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: HP desktop all-in-one E2 Vision computer, running windows 10; my computer is Toshiba Satellite laptop and running Windows 10. Both anniversary editions of Windows 10
JA: Have you installed any updates recently?
Customer: Windows updates or Norton Antivirus updates?
JA: Anything else you want the computer expert to know before I connect you?
Customer: No.
Submitted: 3 months ago.
Category: Computer
Expert:  Cody replied 3 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 3 months ago.

That is a scam, as long as they didn't remote in you should be fine.

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