How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My yahoo account has been hacked.i have not used it for

Customer Question

my yahoo account has been hacked.i have not used it for years. i have forgotten mu user id and password. how can i deactivate the account?
JA: How long have you had this issue with your Yahoo account?
Customer: a couple of months...since yahoo was initally hacked.
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no.cost for the consult?
Submitted: 17 days ago.
Category: Computer
Expert:  Byron replied 17 days ago.

Hi. My name is***** you for your question and the opportunity to assist.

You can't shut down an account unless you are able to sign in to it first.

How long has it been since you've had access to it?