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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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It looks like tech zone solutions infected my device and

Customer Question

it looks like tech zone solutions infected my device and aretrying to get me to pay to have it removed
JA: What kind of computer do you have?
Customer: Hewlett Packard laptop
JA: Have you installed any updates recently?
Customer: there was an Avast update I purchased
JA: Anything else you want the computer expert to know before I connect you?
Customer: I am still having problems e.g.Mozilla Firefox is still down
Submitted: 3 months ago.
Category: Computer
Expert:  Byron replied 3 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Is this something that popped up on your screen after you clicked on a link from a webpage?

Customer: replied 3 months ago.
it occurred when i clicked on an item in MSN news
Customer: replied 3 months ago.
i cannot get mozilla firefox and therefore have no access to my emails
Customer: replied 3 months ago.
halloo???
Customer: replied 3 months ago.
your system doesn't let me send my mobile nbr which id***********
Customer: replied 3 months ago.
anybody there??????????????
Expert:  Byron replied 3 months ago.

Thank you. Right-click on the start menu button and select Run.

In the run box type: rstrui.exe and click OK.

System Restore will open.

Click Next and select the latest restore date.

Click Next then Finish

Allow the restore to complete and it will undo whatever the link did.

Customer: replied 3 months ago.
where do I fend the start menu button??
Expert:  Byron replied 3 months ago.

What version of Windows are you using?

Customer: replied 3 months ago.
10
Expert:  Byron replied 3 months ago.

The start menu button is the 4-pane window icon in the lower left corner of the screen.

Customer: replied 3 months ago.
hallo??
Customer: replied 3 months ago.
I have to go soon
Expert:  Byron replied 3 months ago.

The start menu button is the 4-pane window icon in the lower left corner of the screen.