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Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 2488
Experience:  Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
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I renewed my Kaspersky security system Dec. 17. I thought i

Customer Question

I renewed my Kaspersky security system Dec. 17. I thought i ahd downloaded the system etc but i have been getting notices saying to renew!! The activation code is 63ZM9-J6SQH-79NWS-M5R2V
JA: What kind of computer do you have?
Customer: Dell Laptop
JA: Have you installed any updates recently?
Customer: What are updates?
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 3 months ago.
Category: Computer
Expert:  Jins M. N. replied 3 months ago.

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.

Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.


Customer: replied 3 months ago.
No you cannot have access. Answer my question. Is the Kaspersky System renwed??
Expert:  Jins M. N. replied 3 months ago.

It's okay, If you get notices saying renew, that means you didn't yet activated the software successfully. To activate please do the following:

Make sure the system date and time is correct.

Run Kaspersky Internet Security and click Enter activation code in the lower-right corner of the window.

Enter your activation code correctly and Activate.

Refer this support page also.

If you have any problems on activating it, let me know on which step you have the problem.