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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 17126
Experience:  5 years as Network Admin, 10+ years of IT support
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I want to unlock an iphone 5 from the US. carrier ATT, i

Customer Question

i want to unlock an iphone 5 from the US. carrier ATT
JA: What kind of computer do you have?
Customer: i want to unlock an iphone 5 from the US. carrier ATT
JA: Have you installed any updates recently?
Customer: I don't know, i think it's up to date
JA: Anything else you want the computer expert to know before I connect you?
Customer: just want to unlock the phone
Submitted: 2 months ago.
Category: Computer
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.
  1. Go to att.com/deviceunlock (page best viewed from a desktop or tablet).
  2. Read and agree to the eligibility requirements to unlock your device.
  3. Complete and submit the form.
  4. You'll receive a confirmation email with your unlock request number.
  5. Select the link in the email within 24 hours of receipt to confirm your unlock request.
  6. AT&T will respond within two business days.
  7. If your request is approved, AT&T emails the unlock code and instructions to unlock your device to you.
  8. The unlock code is located near the top of the approval email.
  9. Follow the instructions in the email to unlock your device.
  10. iPhone doesn’t use an unlock code. After receiving the email approving your unlock request, remove the AT&T SIM card and insert the new carrier SIM to begin set up.

If you have anymore questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 2 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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