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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I reset my wife's lap top and forgot to record the password.

Customer Question

Hi, I reset my wife's lap top and forgot to record the password. HOW do I get on?
JA: When did you last reset your username and password?
Customer: November?
JA: Have you installed any updates recently?
Customer: I can't get on at all
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 16 days ago.
Category: Computer
Expert:  MikeW replied 16 days ago.

Hello my name is ***** ***** I'll be happy to assist you with this. May I ask what version windows you are running on the laptop?