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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Have windows 10, stuck in a loop, has blue screen says

Customer Question

have windows 10, stuck in a loop, has blue screen says critical process died, doesn't let me reboot or enter safe mode with networking, goes back to blue screen then freezes
Submitted: 14 days ago.
Category: Computer
Expert:  technicalcat replied 14 days ago.

Hello, and thank you for using this service.
I will help you now.

What is the make and model of this computer?

Customer: replied 14 days ago.
it is a HP, not sure the model
Customer: replied 14 days ago.
oh pavilion
Customer: replied 14 days ago.
hello?
Customer: replied 14 days ago.
are you there?????
Customer: replied 14 days ago.
I paid this expert with pal pal, he emailed me and said it didn't go through., I called pay pal and they said it did, not sure if he couldn't answer the question, I have windows 10, stuck in a loop, has...
have windows 10, stuck in a loop, has blue screen says critical process died, doesn't let me reboot or enter safe mode with networking, goes back to blue screen then freezes
Customer: replied 14 days ago.
I cant work today if I don;t get this answered
Expert:  Dan replied 14 days ago.

Hello and thank you for your question. Please let me know if you still require assistance and I would be happy to continue working with you.

Customer: replied 14 days ago.
i do help please
Expert:  Dan replied 14 days ago.

Did you just install Windows 10?

Customer: replied 14 days ago.
no i have had it for a while, half a year
Expert:  Dan replied 14 days ago.

Okay. Power your computer off by pressing and holding the power button down until it shuts off. Power it back up the back down again. Do this several more times until you see Preparing Automatic Repair popup on the screen and let it boot to that.

Customer: replied 14 days ago.
ok will do
Expert:  Dan replied 14 days ago.

Click Advanced Options, and then select Troubleshoot. Select Refresh your PC if you do not wish to erase data, or Reset your PC to erase all data and restore the system.

Customer: replied 14 days ago.
only see System restore, system image recovery, start up repair, comand prompt, starrt up settings, got back to previous build
Expert:  Dan replied 14 days ago.

No other options?

Expert:  Dan replied 14 days ago.

If not try the start up repair first and let me know how that goes.

Customer: replied 14 days ago.
start up couldn't repair, it says advanced options or shutdown
Expert:  Dan replied 14 days ago.

Okay well then you will go to System Restore then.

Customer: replied 14 days ago.
says restore your computer to the state it was in before the selected event
12/22/2016 automatic restore point-------------system
12/13/2016 windows update ===========critical update
Expert:  Dan replied 14 days ago.

Try the 12/22 date.

Customer: replied 14 days ago.
says., you must always restore the drive that contains windows. restoring other drives is optional
local disk (C:) (Systems) you must enable system protection on the drive
Expert:  Dan replied 14 days ago.

Can you select that drive?

Customer: replied 14 days ago.
no it doesn't let me check the box
Expert:  Dan replied 14 days ago.

Okay, back out and go to the 12/13 date.

Customer: replied 14 days ago.
says the same thing, but there is a option to scan for infected program
Expert:  Dan replied 14 days ago.

Uncheck the scan for infected program box if it is checked and see if you can click on the Next button by moving the mouse pointer over it.

Customer: replied 14 days ago.
its a button option that says it, its not checked
Customer: replied 14 days ago.
is there anyway you can get into my computer?
Expert:  Dan replied 14 days ago.

Okay. I cannot remote in if you cannot get in so that won't work unfortunately... sorry! Can you click on the Next button to see if the restore will proceed?

Customer: replied 14 days ago.
we tried that initially..........04 January 2017 10:00
says., you must always restore the drive that contains windows. restoring other drives is optional
local disk (C:) (Systems) you must enable system protection on the drive
Customer: replied 14 days ago.
last time someone got me to networking in safe mode
Expert:  Dan replied 14 days ago.

Okay. I didn't know that is how you got to that point? Windows 10 is very different when if comes to safe mode. You actually need to turn that on before you can access it from boot up. You could do system image recovery, but that would wipe your files and I presume you do not have them backed up?

Customer: replied 14 days ago.
no i don't, ok then im screwed, im getting so behind on work, guess I ill just have to call someone to our site
Expert:  Dan replied 14 days ago.

Try to restart normally again just to see if it will boot. Make sure you do not have any flash drives plugged in or discs in the DVD drive when you do.

Expert:  Dan replied 14 days ago.

Any luck?

Expert:  Dan replied 14 days ago.

Let me know how you come out please.