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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I just bought the LinkSys AC5400 wireless router. Went to

Customer Question

I just bought the LinkSys AC5400 wireless router. Went to open the documentation and it is in Aribic. Tried changing to English (US). Still in Aribic. A little help would be appreciated.
JA: How much experience do you have with this particular Linksys product?
Customer: Literally just bought and truing to install.
JA: Have you installed any updates recently?
Customer: Nothing
JA: Anything else you want the computer expert to know before I connect you?
Customer: Just help with the doc
Submitted: 2 months ago.
Category: Computer
Expert:  Byron replied 2 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

With the router powered on hold down the reset button on the back using a pen or other pointed

object and release. This will reload the firmware and hopefully set it to English.

If you have the page in Arabic open you'll likely need to refresh it after the reset.

Customer: replied 2 months ago.
Not going to happen right now. I have the documentation on a disk. Want to read it. How do I change this information to English. Also, want to understand how to setup the router before I tru. Makes sense to me because I could not be talking to you on the internet with the new router not being setup. Still using the old until I get the documentation in a format I understand.
Expert:  Byron replied 2 months ago.

Is your model number EA9500 ?

Customer: replied 2 months ago.
Also, I want my money back! Why should I pay for support for something I have not used at this time. Right now I have paid $40.00 for something that, I believe, should not be a problem.
Customer: replied 2 months ago.
AC5400
Customer: replied 2 months ago.
Check that, the box states AC5400, the device states EA9500.
What is going on?
Expert:  Byron replied 2 months ago.

AC5400 is a speed designation and not a model number.

Customer: replied 2 months ago.
OK; understand.
Customer: replied 2 months ago.
Even your documentation at linksys.com/support/ea9500 is NOT in English. Believe it is Aribic.
Expert:  Byron replied 2 months ago.

I saw that.

Contact JustAnswer customer service at 1.***-***-****

and they can process a credit to your card.

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