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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I don't sometime get the sound when I play what is on utube,

Customer Question

I don't sometime get the sound when I play what is on utube
JA: What kind of computer do you have?
Customer: hp notebook (laptop)
JA: Have you installed any updates recently?
Customer: No, never
JA: Anything else you want the computer expert to know before I connect you?
Customer: Please help me regain the sond to play CDs, DVDs and the utube
Submitted: 1 month ago.
Category: Computer
Expert:  Mr.Med replied 1 month ago.

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 1 month ago.

What is the version of your Windows (7, 8 or windows 10)?

Customer: replied 1 month ago.
May be Windows 10. I shall cofirm the version in a shortwhile.
Expert:  Mr.Med replied 1 month ago.

Ok, Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you better with this issue?

Customer: replied 1 month ago.
Please confirm to continue with this job only.
Expert:  Mr.Med replied 1 month ago.

Yes sure

Customer: replied 1 month ago.
I can't afford $52/- Please confirm if you could kindly collect only $15/- on my MC and see it gets the sound. It's a very simple job for you.
Expert:  Mr.Med replied 1 month ago.

Please open up the following link: http://www.justanswer.com/remotedesktop/join.aspx?Session=559de229-fb8e-4f6d-bf81-eda6ef2d5a30

Join the session, then a remote file will be downloaded.

OPEN/RUN the remote file from your downloads (press CTRL + J to open up the Downloads window).
PS - If we are not connected in five minutes, please reply back to me below.

Customer: replied 1 month ago.
I've already replied you saying "I can't afford $52/- Please confirm if you could kindly collect only $15/- on my MC and see it gets the sound. It's a very simple job for you."
Expert:  Mr.Med replied 1 month ago.

Yes I will fix this without any extra charges :)

Thank you

Expert:  Mr.Med replied 1 month ago.

Are you there please?

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