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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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THE POWER WENT OUT IN MY HOUSE AND I CAN'T GET THE SYSTEM

Customer Question

THE POWER WENT OUT IN MY HOUSE AND I CAN'T GET THE SYSTEM RESTARTED
JA: What kind of computer do you have?
Customer: MacBook Pro
JA: Have you installed any updates recently?
Customer: YES, 2 DAYS AGO ON THE PHONE WITH A SONOS REP
JA: Anything else you want the computer expert to know before I connect you?
Customer: NO, THANK YOU
Submitted: 2 months ago.
Category: Computer
Expert:  PC_Wizzard replied 2 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Please do this first and let me know

  1. Hold down the Power button on the keyboard until the MacBook shuts down completely, this may take 5 seconds or so.
  2. Wait a few seconds then hit the Power button again to boot the Mac.

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