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Pete, Computer Engineer
Category: Computer
Satisfied Customers: 16890
Experience:  CISCO certified, Microsoft proficient, computing expert.
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The background audio is louder than the voices, It is my

Customer Question

The background audio is louder than the voices
JA: What's the model number of your TV? How old is it?
Customer: It is my computer and it is a Dell and I am not sure how old it is. It has a touch screen .
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I think the tv menu works
JA: How long has this been an issue? What happened right before this popped up?
Customer: About 6 months - getting worse as time goes on. I thought it was my hearing but I don't think that is the issue.
JA: Anything else you want the TV expert to know before I connect you?
Customer: No
Submitted: 4 months ago.
Category: Computer
Expert:  Pete replied 4 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 4 months ago.

You were offline when I responded earlier.

Please reply and let me know if you still need assistance with this.

Customer: replied 4 months ago.
Of course I still need the answer. I keep getting the conversation I had when I called with the problem. Then you state you are reviewing the problem and will reply when you find the answer. No reply yet! I am taking my computer into the local computer shop. Please do not charge me for an answer as I have not gotten one also I ask that you please not charge for any services than the initial $5.00 for listening to my problem. Thank you Kaye
Expert:  Pete replied 4 months ago.

You can ignore any automated offers that may pop up - they are sent automatically by the site.

Expert:  Pete replied 4 months ago.

Can you let me know the model number of your Dell computer?

Customer: replied 4 months ago.
Sorry can't rate you as I never got answer and please forget I called.
Expert:  Pete replied 4 months ago.

You can rate when we are finished.

You said you still need an answer for this?

I need to know the model number of your Dell computer to assist you further...

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