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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't remember my password. I have been locked out! I have

Customer Question

I can't remember my password. I have been locked out!
JA: When did you last reset your username and password?
Customer: I have a user name. I tried my password *****
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. What kind of password ***** ***** such as email password, or computer's login password, or Wi-Fi / wireless password, etc.?

Have you tried anything?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
I use all.com. I locked myself out of AOL because I tried too many times. Would you be able to at least reset my password ***** I can set another one?
Expert:  Viet - Computer Tech replied 1 month ago.

Thank you. What's the make / model of your computer?

Please reply at the box below. Thank you,

Expert:  Richard replied 1 month ago.

Hi there and welcome

Do you still need assistance with this?

Please let me know