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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't remember my Microsoft password, Aspire E 15 laptop

Customer Question

I can't remember my Microsoft password
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: Aspire E 15 laptop windows 10
JA: Have you installed any updates recently?
Customer: no my computer has been off for quite awhile
JA: Anything else you want the computer expert to know before I connect you?
Customer: I am having problems with getting my emails too
Submitted: 1 month ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 month ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Is there any error or message?

Please reply at the box below. Thank you,

Expert:  Michelle replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

please let me know that do you have access to the alternate email or phone# ***** provided when you signed up for microsoft

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