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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I just received a new computer for Xmas and need to have it

Customer Question

I just received a new computer for Xmas and need to have it set up and the drive loaded from the load machine so I don't loose favorites, pics, etc. is this possible
JA: How much experience do you have with this particular machine?
Customer: I have had this machine almost 3 years
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: cost?
Submitted: 4 months ago.
Category: Computer
Expert:  Jason Jones replied 4 months ago.

Hello,
I am the person that will be helping you today.

As I understand it, you wish to transfer your personal files (documents, favorites, etc) from your old computer to a new computer. As long as you have an external drive, you can do so by simply copying and pasting the files to your external drive and then copying and pasting them to the new computer. If you wish, I can remote into your system and help you do this.

I will be standing by, looking forward to your response.

Thank you,
Jason