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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Help I cant remember passcode, tried changing it the way it

Customer Question

help I cant remember passcode
JA: What kind of computer do you have?
Customer: tried changing it the way it says to and even with the new password ***** doesnt take it it is a tablet
JA: Have you installed any updates recently?
Customer: no...havent used it in years
JA: Anything else you want the computer expert to know before I connect you?
Customer: just help me get a password ***** work so I can use the tablet please
Submitted: 15 days ago.
Category: Computer
Expert:  Viet - Computer Tech replied 15 days ago.

Hi,

I'm sorry about the issue. Is it an iPad tablet? Or what's the model of your tablet?

Please reply at the box below. Thank you,

Customer: replied 15 days ago.
I dont want to do the remote thing.just please help me get my password
Customer: replied 15 days ago.
how do I tell what model itis?
Customer: replied 15 days ago.
it is an ipad tablet
Customer: replied 15 days ago.
are you still there?
Expert:  Viet - Computer Tech replied 15 days ago.

Sorry, yes, I'm here. We need to reset the iPad, and we need a computer temporarily in order to that. You would connect the iPad to the computer. Do you also have a Windows or Mac computer? If yes, do you have the iTunes program installed on your computer?

Expert:  Viet - Computer Tech replied 15 days ago.

Please stay with me on this web page as it takes me some time to type the instructions. You would connect the iPad to the computer in order to fix the iPad through the computer. Also, with remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/

Remote support is quicker and easier for you as I will do all the troubleshooting steps for you, and this issue can be complicated. Otherwise, I will provide written instructions.

First, do you also have a Windows or Mac computer? If yes, do you have the iTunes program installed on your computer?

Please reply at the box below. Thank you,