Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
May i connect with you remotely to troubleshoot the issue directly? Thanks
It's not a scam, you can see our reviews and ratings on Trustpilot, BBB etc.However, to answer you i need to discuss the issue with you because it is not clear from the question what the problem is.
You can request refund by mailing***@******.*** if you like.