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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have the Neat software and dek receipt and can't get it to

Customer Question

I have the Neat software and dek receipt and can't get it to work
JA: What kind of computer do you have?
Customer: HP Envy
JA: Have you installed any updates recently?
Customer: Yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 5 months ago.
Category: Computer
Expert:  Martin replied 5 months ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your Neat software.

When did the problem start?

May I start a remote session so I can take a look at the problem and solve it for you now?

Please reply using the box below.

Regards,
Martin

Customer: replied 5 months ago.
Hello, Martin. DO you know anything about Neat?
Customer: replied 5 months ago.
I paid $40 via Paypal for a one-time question/answer
Expert:  Martin replied 5 months ago.

Indeed, I am well acquainted with Neat software / scanner

The remote session is an additional premium service, and refundable for up to 30 days.

Would you like to give it a go? If we don't get anywhere with a solution that's always an option.

Martin