Hi. My name is***** you for your question and the opportunity to assist.
Can you tell me which version of Windows is on your computer? 10, 8.1, 7, XP, Vista
Please reply below using the "Type your reply here" box, clickingSend when complete and I'll be able to see your response and help you.
Thank you. In the taskbar at the bottom of the screen click the yellow icon that looks like a file folder.
From the menu on the left select This PC.
On the right side of the screen you'll see your DVD drive.
Right-click on it and the drive tray should open allowing you to insert your disk.
Let me know the result please.
Ignore the pop up. I didn't send it.
Those pop up are automatically sent by the site to everybody and I can't control them.
Please follow the instructions above to open your drive.