Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, software, phones, tablets, e-readers, and printers. It would be my pleasure to assist you with this.
I recommend the use of Malware Bytes Premium along with Webroot. IT protects against malware and spyware that antivirus programs alone can't protect you from.
I can either provide instructions for you to purchase and download it or If you'd like, I can perform these steps for you while you watch via the Premium Service of Secure Remote Assistance. This is completely optional. If you choose to do this, I can, with your permission, remote into your computer while you watch and work on the issue for you. If you do not choose to take this service, but need more help, we can continue here. Please let me know your preference.