How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask MikeW Your Own Question

MikeW
MikeW, Computer Engineer
Category: Computer
Satisfied Customers: 200
Experience:  32+ years Computer and Networking Experience
9863586
Type Your Computer Question Here...
MikeW is online now
A new question is answered every 9 seconds

I have a asus X553M laptop, charger is good, getting 19vdc

Customer Question

I have a asus X553M laptop, charger is good, getting 19vdc to power on off switch on mother board. But nothing lights up
JA: What state are you in? It matters because laws vary by location.
Customer: Canada
JA: Has anything been filed or reported?
Customer: No
JA: Anything else you want the lawyer to know before I connect you?
Customer: Wrong category, please change to electronics
Submitted: 15 days ago.
Category: Computer
Expert:  MikeW replied 15 days ago.

Hello my name is ***** ***** I'll be happy to assist you with this. I have many years working on these Acer laptops. If you're getting 19v at the switch on the motherboard then there are only 2 things that could be wrong. The battery or the motherboard. You can pull the battery out and try powering it up with only the power adapter installed. A shorted battery will prevent it from coming on. If that's not the problem then it will the motherboard.