Hello and welcome to Justanswer which is a independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following.
What are you trying to remove on the computer screen?
Note: - You can ignore the secure remote assistance/premium service offer shows in this page. It’s a site generated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.
Did you do that on the windows computer?
Are you currently chatting to me from that same windows computer?
if you are chatting to me from the windows computer i can remote access to that computer and check the issue directly without additional cost.Let me know.
The 5$ is a good faith amount the full amount of the question can be seen in your email.If you have any billing question please use this link : - http://ww2.justanswer.com/help The reason why i asked for remote support is that i am not clear of the screen issue you are mentioning so if i can access your computer i can check it directly or you need to send me a picture of the screen to me.
this is justanswer which is a paid and independent Q&A and Tech support providing site. We do not have any tie up with any companies but we can also help you fix the issue you are facing. We have been online for more than 10 years and we have A+ rating from Better Business Bureau which you can check using this link http://ww2.justanswer.com/about-us Please let me know whether you wish to continue with our tech support or not.